REFUND AND RETURNS POLICY  

At Gentlecloth, operated by Joynimbus Emporium Private Limited, we are committed to ensuring a smooth and hassle-free shopping experience. If your order needs to be sent back, our return terms are laid out clearly for your convenience.

Scope of This Policy

In this document, “we,” “us,” and “our” refer to Joynimbus Emporium Private Limited, while “you,” “your,” and “user” refer to you, our valued customers. By making a purchase through our site, you are agreeing to the terms outlined below for returns and refunds.

Eligibility for Returns

• To be eligible for return, items must be unused, unwashed, and in the same condition as when received.
• Ensure all tags, labels, and boxes are returned in their original form.
• Products that have been worn, cleaned, or altered in any way are not eligible for return.
• Return requests must be submitted within the designated return period starting from the delivery date.
• Items not meeting these requirements will not be accepted for return.

How to Initiate a Return

• Contact Us – Forward your return reason and order ID to joynimbusemporiumpvtltd@gmail.com to get started.
• Provide Evidence – If you’re returning an item due to a mistake or damage, kindly attach clear images highlighting the issue.
• Await Instructions – Once your return request is approved, we’ll send you details about the return process and the shipping address.

Refund Process & Timeline

Once your returned item is received and reviewed, we’ll notify you about the status of your refund request. If your refund is confirmed, the amount will reflect in your original payment mode within 5–7 days. A confirmation email will be sent once the refund has been successfully processed.

Partial Refund Guidelines

In cases where an item only partially fulfills the return criteria (e.g., minor damage or missing packaging), we may offer a partial refund at our discretion.

Return Shipping Responsibilities

Customers are responsible for the return shipping costs unless the return is due to our error (e.g., wrong or defective items). Kindly be aware that shipping fees are excluded from any refunds.

Non-Returnable Items

• Products cannot be returned unless they are defective or damaged.
• Items without original tags or packaging, or those that show signs of use, are not eligible for return.
• Items that are explicitly marked as non-returnable during purchase are final sale and cannot be returned.

Need Assistance?

If you have any questions or require assistance with your return or refund, feel free to reach out to our customer support team at joynimbusemporiumpvtltd@gmail.com.

Thank you for choosing Gentlecloth. Your trust in us is invaluable, and we’re here to ensure your experience remains exceptional.