PRIVACY POLICY  

At Gentlecloth, operated by Joynimbus Emporium Private Limited, we treat your privacy with utmost seriousness. Your personal information deserves protection, and we handle it with care, integrity, and responsibility. Every detail you share with us is collected and used with the sole purpose of giving you a safe, reliable shopping experience.

In this policy, references to “we,” “our,” or “us” relate to Joynimbus Emporium Private Limited, while “you,” “your,” “user,” or “users” refer to individuals who visit or make purchases from Gentlecloth. This policy lays out our methods for managing your personal information. If you stay on the site, it means you're fine with how we do things. If you're not on board with any part of this policy, we kindly suggest refraining from using our platform.

What We Collect

To deliver an upgraded and personalized browsing experience, we collect certain data:

Personal Details:

• Your identity details such as full name, phone number, and email address
• Billing and shipping address details
• Payment info to help us complete your orders

Browsing & Interaction Data:

• The way you interact with our store, including previous orders and preferences
• Your navigation across featured items, promo zones, and display pages

Device & Technical Information:

• The IP address you connect from, your browser version, and device specs
• Location details, if you permit access
• Site usage insights for smoother navigation and better platform security

Cookies & Tools:

• Elements that customize your browsing journey
• Features that help you discover relevant products with ease

Why We Use Your Information

Here’s why we collect your information:

• Processing Orders & Support: To complete your purchases and resolve any questions you may have
• Customized Experience: To offer better recommendations and simplify how you browse
• Updates & Offers: To share updates or send promotional messages (only if you’ve agreed)
• Safety & Prevention: To prevent any suspicious activity or misuse of our platform
• Legal Compliance: To meet rules and obligations set by law

We do not sell your personal information. It stays with us for the reasons mentioned above and nothing more.

Our Safety Practices

To keep your information locked tight, we’ve implemented:

• Data Access Locks: Only approved personnel have access to your information
• Controlled Permissions: No one sees your data unless they’re supposed to
• Ongoing Reviews: Regular assessments to spot and fix any weak spots
• Secure Payment Channels: We’ve partnered with reliable platforms for handling all payments

We also recommend using strong passwords and being cautious while browsing online.

When Your Data Is Shared

We never trade your data. It may only be disclosed under the following situations:

• Trusted Third Parties: To complete necessary operations like delivery or payment handling
• Legal Situations: If we’re legally bound to share it with the proper authorities

Even in these cases, your information is handled under confidentiality rules to prevent misuse.

How Long We Keep Your Data

We keep your data for anywhere between 8 and 12 months, based on the reason it was collected. After that period, we either securely delete it or anonymize it beyond recognition. You can also request early removal by emailing us at joynimbusemporiumpvtltd@gmail.com.

Your Rights Matter

As our user, you’re in control of your data. You have the right to:

• Edit or update your personal details
• Request full deletion of your stored information
• Control your promotional message settings
• Tweak your cookie preferences in your browser

Who Can Use Our Services

Our services are only intended for people aged 18 years and above. If you’re below this age limit, you’re not permitted to browse or buy from our platform. By continuing to use the site, you confirm that you meet the age requirement. If not, please exit immediately.

Updates & Contact

If you have any questions or concerns about how your information is handled, feel free to reach out at joynimbusemporiumpvtltd@gmail.com. We may occasionally revise this Privacy Policy, and when we do, the updates will reflect on this page. Every time you continue to use our services after we revise our terms, it counts as your agreement to the changes. Staying means you’re in.