CANCELLATION POLICY  

Order Cancellation Guidelines

At Gentlecloth, operated by Joynimbus Emporium Private Limited, we do our best to offer a pleasant and dependable shopping experience. We also understand that sometimes things don’t go as planned. This policy outlines when cancellations are possible, how to request them, and what you can expect from the refund process.

Who and What This Policy Covers

In this document, “we,” “our,” and “us” refer to Joynimbus Emporium Private Limited, while “you,” “your,” and “users” point to customers placing orders on our platform. By making a purchase, you acknowledge and agree to the cancellation terms detailed here. We recommend reviewing this information prior to submitting a cancellation request.

When You Can Cancel

You’re allowed to cancel an order only if it hasn’t entered the processing or dispatch stage.
Personalized and made-to-order products usually can’t be canceled once production begins.
You can verify your order status through your Gentlecloth account or by contacting customer care.
After an order is packed or handed over for delivery, cancellations are no longer possible and alternative support options may apply.

Cancellation Timing

Cancellations must be requested before the order enters preparation for dispatch.
Once packing or shipment begins, cancellations are not permitted.
During festive seasons or promotional campaigns, cancellation windows may be shorter. You’ll be notified of such changes at checkout.

How to Cancel an Order

Steps to raise your cancellation request are listed below:

• Sign in to your Gentlecloth account.
• Head to the ‘Orders’ section.
• Scroll to the order you want out.
• Click ‘Cancel’ and follow the instructions.

If you encounter any issues while canceling, don’t hesitate to reach out to our support team.

Refund After Cancellation

Once your cancellation is accepted:

• The refund will be processed to the same payment mode used during checkout.
• Refunds are typically completed within 5 to 7 business days.
• A confirmation email will be sent once the refund has been successfully processed.
• If your refund doesn’t arrive within the standard window, our support team will help resolve the issue promptly.

Orders That Cannot Be Canceled

Certain orders are not eligible for cancellation, including:

• Products once their shipping process has started.
• Orders that have been processed and handed over for delivery.
• Products marked with specific terms that exclude cancellation, these terms will be shown during checkout if applicable.

Updates to This Policy

We hold the right to change or adjust this cancellation policy at any time without prior notice. If your order violates our terms or seems suspicious, Gentlecloth may cancel it unilaterally. In the event of disagreement, the latest policy version published on our official site will apply.

Still Need Help?

Have questions or need help canceling your order? Reach us at joynimbusemporiumpvtltd@gmail.com. You matter to us, and so does your peace of mind.