TERMS AND CONDITIONS  

Introduction  

Welcome to Gentlecloth, a venture proudly brought to you by Joynimbus Emporium Private Limited. This platform is your go-to destination for curated fashion finds, backed by our dedication to digital safety and responsible handling of your information.   
In this document, “we,” “us,” and “our” refer to Joynimbus Emporium Private Limited, while “you,” “your,” and “users” refer to those engaging with Gentlecloth. By continuing to use our platform, you confirm your acceptance of the terms mentioned below. If you disagree, we recommend discontinuing use.  

Agreement & Term Updates  

By browsing or shopping on Gentlecloth, you acknowledge and agree to the following terms. Joynimbus Emporium Private Limited reserves the right to modify these conditions without notice. Continued use of the platform after any updates will be taken as your agreement to the new terms. If you cannot comply, you are advised to exit the site.  

Account Setup & Login Protection  

To unlock additional features, users may be required to register an account. If so, you agree to:  

• Be at least 18 years old  
• Share true and current details  
• Keep your login information secure  

Only one account per individual is allowed. Repeated violations may result in restricted access. For how we manage your data, refer to the Privacy Policy.  

User Responsibilities  

When using Gentlecloth, you agree to:  

• Use the site only for lawful and genuine shopping  
• Enter accurate billing and delivery details  
• Avoid any misuse, fraud, or policy violations  
• Accept promotional communications (you can opt out anytime)  

Product Display & Pricing Accuracy  

We strive to ensure our listings are accurate in both visuals and pricing. However:  

• Some variation in product appearance may occur due to screen differences  
• Prices and stock availability can be revised at any time  
• Orders may be canceled in case of pricing issues or stock limits  

Order Completion & Payment Rules  

We begin processing orders only after payment is confirmed. Payments are accepted through authorized cards and reliable digital services.  

• Billing info must match the payment details  
• Declined payments may result in order cancellation  
• Payment-related issues caused by third parties are not our responsibility  

Delivery & Dispatch Policy  

Our shipping procedure covers how we dispatch your orders and the estimated delivery timeframes. Actual delivery may vary based on your location or external interruptions. Note: delivery fees are non-refundable unless delays arise from our side.  

Return & Refund Terms  

Returns are accepted within the defined window if items are:  

• Unused  
• In original packaging with tags  
• Undamaged  

Refunds are processed back to the exact payment source provided at the time of transaction. Orders are not eligible for return unless damaged. For further clarity, please refer to our Returns & Refunds Policy.  

Cancelling Orders  

You can cancel an order only before it enters the processing stage.  

• Once under processing, no changes or cancellations can be made  
• We may cancel your order in cases like failed payment, wrong details, or unavailable items  

Content Ownership & Usage Rights  

All visuals, text, branding, and site materials are the intellectual property of Joynimbus Emporium Private Limited or licensed for use.  

• Copying, distributing, or altering content without written permission is strictly forbidden  
• By submitting reviews or images, you grant us the right to use them for promotional purposes, respecting copyright laws  

Handling Personal Information  

We treat your personal information with care. You can learn more about our data handling in the Privacy Policy.  

• You may edit or request deletion of your data  
• We limit data sharing to pre-screened entities committed to confidentiality.  

User Restrictions & Legal Ethics  

Engaging in fraudulent, deceptive, or unlawful behavior on Gentlecloth is not tolerated. Violators may face account suspension, order termination, or legal repercussions.  

Dispute Resolution Process  

If issues arise, we prefer resolving them through direct communication. If that doesn’t work, matters may proceed to third-party mediation or arbitration to reach a fair solution.  

Limitation of Liability  

We’re not liable for indirect, incidental, or consequential damages arising from your use of Gentlecloth. All product details are shared as-is, and we encourage reviewing them thoroughly before purchasing.  

External Interruptions (Force Majeure)  

We are not liable for delays or disruptions caused by circumstances outside our control, such as:  

• Natural disasters  
• Medical emergencies  
• Regulatory changes  
• Logistic breakdowns  

Legal Boundaries  

By using our platform, you agree that the laws of India will apply to any legal matters. Any disputes arising from your use of Gentlecloth shall be governed by Indian law.  

Jurisdiction for all legal matters will remain solely with the courts of India.  

Changes & User Notification  

We may update these terms to align with legal or operational changes. Updates will be posted on this page. Continued usage confirms your acceptance of the modified terms.  

Customer Assistance  

Need help? Have a question? Drop us a message via the Contact Us page or email us at joynimbusemporiumpvtltd@gmail.com.